1. The Importance of Good Customer Service

    What is customer service? This is a subject that I could speak on all day!! Recently I went to a super club that featured a wonderful jazz-band.  However, the customer service will be the thing that I remember as an example of service I NEVER want to receive again! The customer service was so bad I really forgot how good the band was. You think because you patronize an establishment, the custome…Read More

  2. OFFICE POLITICS: MYTH, LEGEND OR BUSINESS AS USUAL

    Depending on which side of the debate you fall on, you may find the term “office politics” to be negative or a push in the right direction.  Whether you have worked in small or large organizations you have probably experienced office politics in one form or another. Two Perspectives In her article Office Politics: Must You Play? A Handbook for Survival/Success, Cheryl Conner intimates that …Read More