Job Order #: CSR-2516

Job Description:

Maintain customer accounts, resolve customer service related issues, and provide guidance and support to sales and healthcare professionals. Handle processing transactions in order entry and billing of order transactions.

  • Responsible for account management and resolution as needed
  • Provide phone support for inquiries from sales and healthcare professionals
  • Daily billing of purchase orders and pricing resolutions
  • Support team members with problem resolutions and proper operations protocol
  • Process all work in accordance with relevant working practices and standard operating procedures Provide support beyond standard hours as needed if call volume and/or workload require additional time
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
  • Support quality initiatives throughout branch
  • Support Inventory Department by understanding procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
  • Processing incoming orders for materials, merchandise, or services

Position: Customer Service Representative (CSR)

Location: Atlanta